• Posted on: 14/02/2022
  • Less than a minute to read
  • Tagged with: Community Public Services

Join the PSA now to get involved in achieving pay increases for care and support workers.

The Care and Support Workers Pay Equity Settlement Act

The achievement of the Support Workers (Pay Equity) Settlements Act between 2017 and 2019 was a great achievement for nearly 65,000 workers in aged care residential, home support, disability support, and mental health & addictions.


The Act expires on 1 July 2022 .

Your union delegates have been involved in lobbying the Minister of Health about the importance of maintaining and protecting rates for care and support workers. The Government has accepted our argument for its extension and will negotiate increases to the wage rates before its expiry.


Our goal

Is to negotiate a settlement that extends with new pay rates, and allows a proper pay equity process to take place (as has occurred in other parts of the health system).

To achieve this, we need YOU to get involved - keep scrolling down to find out how.


We need you to get involved!

Your PSA national  Community Public Services sector delegates have endorsed the Pay equity claims and bargaining process.

Now we need all Union members to get involved in the bargaining process and lobbying members of Parliament to ensure the government commits to adequate funding for the renewed pay rates.

There is some big change coming in your sector.

The Public Service Association, the union that covers support workers, is about to negotiate an equal pay settlement for its members.  We'd love you to join the PSA (which you can do by clicking here), but if you just want more information then sign-up to our updates via the form below and we'll update you regularly on what is happening by email or SMS:

Click here to register for updates as a non-member.

As an essential health worker in care and support, the work you do is often unseen and not understood. 

We want you to tell us your story, whether it's:

  • what do you do in your job,
  • why this is important to your clients,
  • and/or why your work and skills need to be valued.

Click here to record a video, send a voice message, or write your story.


Add your name here to connect with other support workers in your region. 

Care and Support Workers: Getting Involved

The role of the delegate is to act as a democratic leader and represent PSA members in the workplace. Relationship building is key to the role of a delegate – with members, fellow delegates and with management.

To become a delegate:

PSA delegates are a part of a team. Even after you’ve done your training, you’ll be supported by other delegates and your PSA organiser. You can also contact Te Roopu Tohutohu Manaaki, the PSA’s member advice and support centre, for more help. 

The role of delegates

More information

In 2017, care and support workers achieved historic pay increases and improvements when we unions won our Care and Support (Pay Equity) Settlement. The courts agreed with unionised care and support workers that the work was undervalued, and that pay rates, training, and progression needed to be vastly improved. This was a huge achievement for nearly 65000 workers in aged care residential, home support, disability support and, in 2018, mental health and addictions. This Settlement was an important step in recognising the value of the work care and support workers do.

The basis of the historic  2017 settlement was the establishment of a close relationship between care and support workers and remuneration paid to DHB healthcare and psychiatric assistants. Between 2017 and 2022 the remuneration for DHB workers has moved way ahead of the care and support workers’ remuneration.

The unions are claiming an immediate catch up and the establishment of new pay rates and we need workers to attend meetings to discuss and endorse the pay claim

The care and support workforce is under pressure from the many demands of Covid but also because of staff shortages caused by New Zealand’s traditional reliance on low pay rates and migrant workers. A settlement of new increased pay rates is an important part of resolving these issues.

In addition to the care and support settlement, we also intent to discuss the following in upcoming negotiations:

  1. Mechanisms to prevent the cuts in care and support workers hours when the wage increases arising from this settlement come into force.
  2. The development of a tool for central reporting on qualification levels for care and support workers who have Level 2 to Level 4 qualifications that allows sharing of data with all settlement parties.

This is a joint campaign with our sister unions, NZNO and E tū.

Our care and home support members