The role of delegates

PSA delegates are at the heart of the way we work. They are elected by members as union leaders in their workplace and are the first point of contact for information and advice.

The PSA invests in skill-development courses for our 3,300 delegates around the country. Many say the skills and confidence they’ve gained as delegates have enhanced their career prospects. Some of New Zealand’s most senior public servants were once PSA delegates.

Delegates play an important role in building the union’s influence at work, whether it’s to do with improving pay and conditions or giving members a collective voice in the decisions that affect their work.

Encourage people to join the union

Keep members up to date with union news

Help develop a collective view on workplace and bargaining issues

Help resolve workplace problems

Involve members in workplace decisions

Represent members’ views to management

Support members who ask for help

Link between members and organisers

Make the union visible in the workplace

Facilitate union meetings

Connect to wider delegate networks

PSA organisers are there to support delegates and provide information, advice and guidance.

The union also provides an extensive delegate development programme, opportunities to meet and discuss issues, and extensive information resources.

There is plenty of evidence to show that employers also benefit from a strong, collective union voice. It improves the work environment and this in turn enhances productivity and the quality of services.