What members can expect

PSA staff, delegates and members work together to improve working life, whether it's about pay and conditions or building a workplace culture of respect and fairness.

Advice and support

You can phone or email the PSA at any time during normal office hours. In most cases, Te Roopu Tohutohu Manaaki, the PSA’s member advice and support centre, will be able to give you the advice you need, or put you in touch with a PSA organiser who is an expert in employment matters.

Most workplaces have a network of PSA delegates. They have been elected by members as the union leaders in the workplace; most have had training to deal with workplace issues.
Your pay and conditions

When PSA members join together in the workplace they can negotiate better pay and conditions – and the more members there are, the better the outcome.

There is likely to be a collective agreement for PSA members at your workplace. It’s been negotiated by the PSA with your employer and sets out your rights and conditions of employment.

Collective agreements are regularly re-negotiated, usually every two years. You have a say in this. PSA members meet with their delegates and PSA organiser to decide on the priorities for improving pay and conditions.

Some members don’t have a collective agreement at their workplace, or their occupation isn’t covered by the collective agreement. In these cases, the PSA will assist members to negotiate a fair individual agreement with their employer.


The PSA is there to ensure members get fair treatment at work and to protect hard-won employment conditions. If things go wrong at work, you’ll have support and, if appropriate, the services of our legal team, at no cost.

A strong voice

The PSA is a strong and credible voice for public sector workers, speaking out in public and representing members’ interests to decision-makers and government.


The PSA keeps you informed through regular email newsletters and the quarterly magazine Working Life.

Take part

PSA members can be active and influential in their union in many ways – forums, networks, campaigns and helping to decide policy.