PSA factsheet: More effective social services report
The Productivity Commission, an independent Government body, released their report into More effective social services on September 15, 2015.
The Productivity Commission report can be viewed online.
The PSA has produced a factsheet to give a quick response to some of the recommendations in the report.
We also made an extensive submission to the draft report.
- That the system delivers reasonably well for the “mainstream” but is not working at all well for NZers who are “particularly disadvantaged”. The system struggles to deal with complex needs.
- From a client’s perspective, government processes for delivering social services can seem confusing, fragmented, overly directed and unhelpful.
- Commissioning of services involves more than just procurement or contracting out. It is a set of interrelated tasks undertaken as part of turning policy objectives into effective social services and we currently do not do it well.
Other findings of interest to PSA members
- Government often pays less than full cost when contracting providers. This is unreasonable.
- The services government agencies provide “in house” face too little testing of whether they achieve high standards and value for money.
- The system often fails to create and share the information needed.
- There is too much “top down control” of decision making around services.