Public Service Workplace Dynamics survey launched


Public servants are motivated, resilient and committed to their jobs – yet they feel undervalued and poorly managed.

People working together in meetingThe headline findings of this year’s Workplace Dynamics in New Zealand Public Services survey confirm what the PSA has known for years: that we have fantastic people, doing their best in a workplace culture that needs urgent attention.

Access the full report here.

More than 14,000 PSA members responded to this survey, which makes it the biggest of its kind.

It asked about their working lives – why they do what they do, how they feel about their workplaces, their colleagues and their work culture.

Based on this survey, public sector workers are motivated, resilient and satisfied with their jobs.  Three quarters agree public service is very important and more than half say they do extra work for their job which isn’t expected.

But half agree the rate of pay for their job is not fair compared to the wider market, and half of managers say they’ve had no training in how to do their jobs.

And 43 percent have been verbally abused by a client in the past year, with call centre staff, inspectors and regulators and social workers particularly at risk.

“We believe these findings may be echoed in many other Kiwi workplaces,” PSA National Secretary Erin Polaczuk says.

“We need to start talking about New Zealand’s workplace culture, and the public sector should lead by example.”