Thanks to the PSA winners of Public Service Day Awards who have shown outstanding service to their communities in 2021.


Jan Breakwell, Chief Legal Advisor, Ministry of Education

Jan works tirelessly to improve outcomes for learners and is passionate about shaping an equitable education system.

She has a devotion to students, and is known as a go-to person, always willing to support colleagues from across the Public Service.


Renee Higgison, Manager Justice Services, Ministry of Justice

Renee is a driver for improvement at the community level, going the extra mile to instil the same commitment in her staff.

She has a big heart for young people and her local Porirua community, and goes out of her way to connect people across the court with communities.



Poonam Chaudhary, Housing Broker, MSD

Poonam’s belief that every person should have a place to call home is evident in her tireless work to house New Zealanders.

During Covid-19 outbreaks, she spent countless hours helping to get vulnerable people into homes.


Anita Edwards, Senior Advisor, Ministry of Justice

Anita works collaboratively and relentlessly to improve outcomes for justice sector clients, particularly our rangatahi.

She generously mentors other Pasifika women and serves as Auckland Chair of the Government Women’s Network. 


Lukas Goode-DeFrancis, Senior Client Services Advisor, MBIE

Lukas demonstrates outstanding commitment through his focus on his clients and understanding of their needs.

He is a patient and humble person, who is always looking to improve his knowledge so he can better support clients and team members. 


Marian Te Kura Jamieson, Work Broker, MSD

Marian, who is better known as Nanny, has shown outstanding service over her career, impacting the lives of thousands of people in her Bay of Plenty community.

She is known for her warmth, humour, leadership, commitment, and for being firm but fair. She sees and brings out people’s potential and is part of MSD’s peer support network.

Rose Mareko, Dispute Resolution Coordinator, MBIE

Rose embodies manaakitanga and kotahitanga.

Her positivity lifts the workplace, and she empathises with clients during some of the most stressful times in their lives.

Her motivation to serve people is underpinned by her values of integrity, caring, trust and sincerity.

Christine McRobie, Customer Service Representative, MSD

Untitled 19Most of Chris’s clients will never see her face, but her warmth, skill and commitment to doing her best for others reaches through the phone. Her clients feel cared for, valued, and reassured.

Being a customer service representative is a challenging role, supporting people through a hard time in their lives.  Chris prioritises understanding and acknowledging people’s situations, to help put them at ease.

Warren Morgan, Court Registry Officer, Ministry of Justice

Untitled 20Warren’s passion for helping people is clear in the care he shows to everyone who enters the court.

His dedication, personal approach, and use of tikanga and te reo Māori are treasures he brings to his work in the Ministry’s central region. This helps Māori communities and makes them feel heard and understood.

Warren loves to share mātauranga Māori and gives his time to build understanding among his colleagues.

Ian Procter, Kaitakawaenga Māori, Inland Revenue 

Untitled 110Matua Ian, as he’s known by many, is committed to building the relationship between Inland Revenue and iwi in Tairawhiti/Gisborne.

He does this to serve Māori in his region and help them navigate IR services.

Ian has contributed significantly to IR’s capability growth, sharing his knowledge and passion for his culture with workmates so they can better serve communities too.

A special gift was the Waiata o Te Tari Taake, the agency’s waiata, which he co-wrote with his uncle.

Charmaine Ratima, Kaitakawaenga Māori, Inland Revenue

Untitled 111Charmaine’s dedication to serving tangata whenua is outstanding. She pours her heart and soul into her work – using mātauranga Māori to bridge gaps between government and Māori communities and help them to manage their own tax affairs.

She ensures they understand the ‘what, how, and why’ and does not shy away from difficult conversations.


Wendy Shaw,  Ngā Pou Taunaha o Aotearoa New Zealand Geographic Board secretary, Land Information New Zealand

Wendy is passionate about helping New Zealanders to feel a sense of belonging and identity, by learning about place names and participating in place naming.

She has been influential in improving processes to reflect tikanga and support Māori communities.

Her contribution to best practice naming is recognised, especially by the United Nations Group of Experts on Geographical Names.

Also in this issue:

President's message

At the beginning of 2021, I doubt anyone imagined we would be in the situation we are in right now in Aotearoa.

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Nothing about us, without us

Members of the PSA Deaf and Disabled network say the new Ministry for Disabled People must employ, represent and consult with people with all disabilities.

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Mourning our Kaumātua

Kua hinga te tōtara i te wao tapu nui a Tāne, te hunga kua mene ki te pō.

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How unions can fight inequality

Unions can help reverse the growing class division in Aotearoa argues economist Max Rashbrooke in his new book.

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Meri Kirihimete me ngā mihi o te tau hou!

Here are some kupu hararei to add to your kōrero over the festive break!

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Kia Toipoto: Closing Gaps

An ambitious new plan aims to close pay gaps for women, Māori, Pacific peoples, and other ethnic groups across the public service and crown entities including DHBs.

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Equal pay delayed is equal pay denied

DHB members went to Parliament in October to push for the speedy resolution of their equal pay claims.

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More ambition on emissions

Last month on the eve of COP26, the government set out its updated international commitments to reduce emissions – which have been heavily criticised for outsourcing our responsibilities.

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Training together online

Every year the PSA educates hundreds of delegates to support members in the workplace, so being able to moving training online during Covid disruptions has been a priority.

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A high trust relationship

The Department of Conservation has been praised for having one of the best industrial relationships in the public service.

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A safe world of work

Imagine a world where all of us, no matter where we work or what we do, are safe from violence and harassment.

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Transforming Health

The government’s reform of our health system is drawing closer.

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Leaving a lasting legacy

Changes to labour laws in Qatar in the leadup to the 2022 FIFA World Cup show how international sporting events can help promote human rights.

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“This medal is ridiculously well-deserved”

A wheelchair has proved no barrier to Dr Gerald Rys continuing a distinguished career in agriculture and science that’s been recognised with a Public Service Medal.

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Leading the way

When Sripriya Somasekhar received the NZ Public Service Medal, her citation declared she “lives and breathes” her commitment to inclusion and diversity.

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“The work is changing day by day”

The last few months have been amongst the toughest of the pandemic for Aotearoa, and our members have continued to go above and beyond to support their communities. Here are a few of your stories.

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