PSA members were among the winners in Te Kawa Mataaho's Public Service Day Awards this year.

We thank all our PSA winners for your outstanding efforts on behalf of your fellow New Zealanders during this most difficult year. 


Annie Aranui, Regional Commissioner – East Coast Region, Ministry of Social Development (MSD)

Annie Aranui high res thumbnail2Annie has deep knowledge of her region and the needs of its people.

She draws on her tikanga to bring people and agencies together to improve the lives of whānau and community.


Shona Carr, Senior Solicitor, Ministry of Business, Innovation & Employment

Shona Carr high res thumbnailShona has been part of MBIE’s legal team for 32 years, prosecuting countless health and safety matters and immigration offences.

These include cases of serious exploitation of vulnerable migrant workers, identity fraud cases that threatened the integrity of New Zealand’s border, and the enforcement of minimum employment standards.

Keti Tipene, Case Manager, Kawakawa, MSD

Keti Tipene high res thumbnailKeti’s knowledge of te ao Māori and tikanga has helped ensure the survival and revival of te reo Māori at Te Hiranga Tangata Work and Income.

This has been important for clients with limited or no English, who were unable to make their needs known.

Hugo Vitalis, Manager, Strategy and Innovation, Te Kawa Mataaho Public Service Commission

Hugo Vitalis high res thumbnailHugo’s free and frank advice is aimed at better outcomes for New Zealanders. He looks for innovative ways to encourage the public service to collaborate and deliver results.

Hugo leads by example, valuing people and supporting them to grow.



Sally Araipu, Case Manager - Waipukurau, MSD

Sally Araipu high res thumbnailSally is the “Mrs Work and Income” of Waipukurau, building close relationships with organisations over 50 years of serving the public.

Her actions embody service, whether helping someone through a difficult employment transition or supporting local farmers in the recovery from severe flooding.

Jonathan Gillan, Supervisor – Search & Rescue, Department of Conservation

Jonathan Gillan high res thumbnailJonathan selflessly navigates risky situations to rescue stranded tourists and missing trampers.

As the supervisor for the Aoraki/Mount Cook Search and Rescue Team (SAR), he recently used his specialist skill in aerial detection to recover two missing trampers in the Kahurangi National Park.

Lynne Hinton, Office Administrator, MSD

Lynne Hinton high res thumbnailLynne has helped create a positive culture in MSD’s Deputy Chief Executive’s office for Service Delivery, the team that leads 6,500 employees providing frontline services to over a million New Zealanders.

Overcoming recent health concerns, Lynne continued to support her team, and during lockdown stepped up to process wage subsidy applications from home.

Canon Pania Houkamau-Ngaheu, Kaiawhahaere Whare Ohotata, Te Manatū Whakahiato Ora, MSD

Pania Houkamau Ngaheu high res thumbnailKua 17 tau a Pania e tautoko ana i ngā tāngata i Te Whanganui-a-Tara. I waenganui pō, ka tae te rongo ki a Pania mō ngā whānau e moe ana i roto i te hau, i roto i ngā motokā, i raro hoki i ngā piriti. E kore ia mō te whakangohe, ka tohe tonu ia ki te rapu kāinga haumaru, mahana hoki mō ngā whānau.

I te wā o te rāhui COVID-19, nā Pania anō kāore i kitea tētahi tangata kainga-kore i ngā tiriti o Te Whanganui-a-Tara.

Pania has been supporting people in Wellington for 17 years. In the middle of the night, Pania can get word of families sleeping rough. She never gives up and always finds a way to find whānau a safe and warm place to stay.

During lockdown, Pania was instrumental in achieving the goal of having no one homeless on the streets of Wellington.

Denise Jackson, Housing Advisor – Canterbury, MSD

Denise Jackson high res thumbnailDenise provided a blanket of support for families impacted by the Christchurch mosque attacks, including helping them access welfare payments and housing needs, and contacting family members around the world.

Supporting her clients is more than just a job for Denise. She has formed life-long friendships with many of the families.

Bella Perahurihuri Tarawhiti, Front of House Coordinator Kaiārahi, Te Puna Mātauranga o Aotearoa, Te Tari Taiwhenua, National Library

Bella Tarawhiti high res thumbnailNeke atu i te toru tekau tau a Bella e mahi ana hei kaiārahi i Te Puna Mātauranga o Aotearoa. Ahakoa ngā rā he tika kia warewaretia, pērā i te taenga mai o te Kīngi o Tonga, kāore e rerekē ngā mana nui ki ngā tāngata katoa.

Mō Bella, ko te mea nui ko te whakarato i te tangata takitahi.

Bella has been a kaiārahi at the National Library for more than three decades. While there were unforgettable days, such as a visit from the King of Tonga, she insists high-profile guests are treated no differently from anyone else.

For Bella, delivering the service to the individual is the most important thing.

Jamie Quirk, Ranger – Biodiversity, DOC

James Quirk high res thumbnailJamie is recognised as a conservation leader and is unique in his range of knowledge and expertise.

He is the East Coast’s face for conservation, delivering the Department’s message in the media. He has been a tireless defender of conservation through Resource Management Act processes and compliance work.  

Yiqi Yan, Customer Service Officer, Inland Revenue

Yiqi Yan high res thumbnailYiqi Yan understands the importance of helping customers ‘get it right, right from the start’. He makes compliance simpler and easier by giving them advice and support.

As an essential worker during lockdown, he was available to help customers with a great can-do-attitude.


 Main photo caption: Public Service Commissioner Peter Hughes, Canon Pania Houkamau-Ngaheu, and Public Service Minister Chris Hipkins





Also in this issue:

Building Our Future

It was our biggest Congress ever, with more than 200 delegates gathering in Wellington to debate, network and make plans that will guide the future of our union.

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Welcome to our New President

We extend a warm welcome to Benedict Ferguson who has been elected as our new president by delegates at Congress 2020.

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News in Brief

An interim offer for the DHB admin pay equity claim, new collective agreements in the Public Service, and a new leadership line-up for our union feature in our News in Brief.

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What can we expect from the new Government?

With a new Government now in place it’s timely for the PSA to consider what we can expect, and what we would like to achieve in the next three years.

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"Our Māori membership stands proud"

Delegates at Hui Taumata came away feeling inspired and empowered to make a difference for their workmates and their people.

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"A Champion of the Vulnerable"

Allan Franks says he felt “privileged and a bit overwhelmed” to receive the Marlene Pitman Award at Hui Taumata, the PSA Māori Congress.

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Delivering on Equal Pay

The PSA is taking a two-track approach to delivering on pay equity - using the force of new law to settle claims and new guidance to end discrimination.

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Rebuilding a Spirit of Universalism

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Here’s why writer and campaigner Max Harris believes universalism is so important.

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Bring On the Holidays!

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HealthCarePlus brings Bikes for Good

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The two researchers delving into the findings of our Mana Wahine Treaty Claim survey shared their own experiences of discrimination with Working Life.

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Saving Livelihoods

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"There is a fear of being open about who we are"

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Rostering for Wellbeing

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Out of Office

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The Last Word

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