This is not allowed due to the damage it causes to the grass and also the overcrowding and strain on the holiday home facilities.

Yes.

These units belong to you as a member. One way we can keep the cost of these units down is by reducing the cost of servicing the units. Please refer to the check list on the wall in each unit before leaving to see all areas have been addressed.

There is a cleaning service offered at all sites costing $20-$50 per unit. If you require this service please call the relevant caretaker at least 24 hours before departure.

Failure to clean the unit when departing will result in a cleaning bill being sent to you and a possible ban from future use.

Yes, as long as it's not a peak period you can book two units per member. During peak periods, bookings are limited to one unit.

During off-peak periods, you can book anywhere from one night onwards (subject to availability).

During peak-periods, such as school or public holidays, you can book up to a maximum of seven nights.

Yes all our homes have free WIFI. Posters are present in the units with information on how to connect.

No, the PSA holiday homes are smoke-free. You will need to go outside to smoke and use the ashtrays if provided. Please be considerate of other members and move away from the buildings.

All school holidays and public holidays are regarded as peak times. The demand for our homes at these times increases dramatically, and early bookings are advisable.

There are no telephones in any of our units.  

However, there is good cellphone coverage at all our homes and free WIFI.

No. All costs are covered by holiday home income.

Yes, you can now browse availability and make bookings online.  You can also view more information on the individual units in each location.

To browse availability and make bookings, head to the Holiday Home page for the home you are interested in, and scroll down to the booking module.

Our holiday homes can be found across 11 locations, from Mangawhai heads in Northland to Te Anau down South. Prices vary between locations and units, and can be found on the individual pages.

You will be emailed a feedback form 3 days after your stay. You can also complete a feedback form online. We encourage your comments, whether good or bad, to help increase the standard of the homes or better the facilities and service we provide.

Please contact the caretaker as soon as possible while you are staying in the unit. They are only a phone call away and live near to the homes. If it's something not requiring immediate attention on site, you can call PSA holiday homes office during business hours on 0800 10 30 90.

No, no pets are permitted at the PSA holiday homes. Most of all we want to make the stay comfortable for all members who may be using the homes during and after your stay.  Guide dogs are permitted.

In the event that notice of cancellation is received less than ten working days before the first day of occupancy a cancellation fee equal to one day’s rental will apply.

A full refund will apply:

a. If a notice of cancellation is received ten working days or more before the first day of occupancy.
b. If the booking is cancelled due to result of a pandemic and its restrictions.

If payment has not been made by the due date the booking will be cancelled for non-payment. This will be noted in the member's details and may affect the ability to make future bookings.

Once we have received payment you will receive an email which will either contain a key code for the security key box or the address for key pick up.

Yes.

All our homes in the South Island have a cot and highchair provided, while all our North Island homes have them available upon request. Please make sure to request these from PSA holiday homes when making bookings either online or by phone.  

You will need to take your own cot blankets.

Yes, we provide off-street parking for one vehicle per unit. Some units offer additional parking, this information will be available as you book. If you require parking for boats or trailers please contact PSA holiday homes on 0800 10 30 90 or the relevant caretaker to confirm if additional parking is available.

You need to take your own sheets, pillowcases, towels, tea towels, toilet paper and cleaning agents.

Beds, blankets, pillows and duvets are all supplied at the units.

You can:

• book a holiday home online
• email us at holidayhomes@psa.org.nz
• call PSA holiday homes on 0800 10 30 90

All mail, e-mails, and phone calls are cleared by the next working day.

It depends on the time of the year you are looking at booking. For the Summer School Holiday period we run a ballot, which closes in August each year.

All other bookings open 6 months in advance see the following timetable below:

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Peak periods tend to book up three to four months in advance.

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You can make payment either over the phone or online by Visa or MasterCard or by bank transfer into our bank account. All the payment options are provided by email when a booking is made.

You can pay online through SeekomPay either at time of booking or at a later date per our payment policy. Links to SeekomPay are provided on all holiday home emails.

The New Zealand Public Service Association (PSA) credit card information security policy:
The PSA uses the SeekomPay Payment Gateway hosted by Nuvei for its Holiday Home online credit card transactions. Nuvei processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

• The PSA does not have access to your full card number, this credit card payment is secured by SeekomPay.
• SeekomPay uses bank grade security featuring industry standards like 3DS2 and PCI compliance, meaning your payment details are safe & secure.

To give all members an equal chance in using the PSA holiday homes during the busy summer school holiday period, we run a summer ballot each year.

The summer ballot is run online from May to August.

More information is available on our PSA Summer Ballot page.