Honours for workers on frontline

Honours for workers on frontline

PSA members were to the fore as the Public Service Day awards
were announced in November.

The inaugural Public Service Day – Te Rā Kāwanatanga was held last year so this is the second year the awards have been handed out.

We’re proud of all our members who received Public Service Medals or State Services Commissioner’s Commendations for Frontline Excellence.

“It’s well-earned recognition of the amazing mahi they do to improve the lives of their fellow New Zealanders,” says PSA national secretary Glenn Barclay.


Maree HayesMinistry of Justice court services manager, Maree Hayes

For 43 years, Maree has been putting people first. 

As an Invercargill courts employee, she has a reputation for exceptional customer service, and has brought experience and expertise to a range of national projects. Her spirit of service extends well beyond the workplace. 

Maree helped bring an educational initiative for young people and repeat offenders with serious driving offences to Southland. Her commitment extended to working evenings and weekends with offenders to make a positive impact in their lives.

Diane Fenika

Ministry for Pacific Peoples southern regional partnerships director, Diane Fenika

Diane works tirelessly to ensure the perspectives of South Island Pacific communities are reflected in the design and implementation of programmes affecting Pacific people.

During 19 years of public service, she has shown the ability to earn trust and respect and to build enduring relationships with communities.

She’s passionate about her work, in particular, supporting the development of young Pacific leaders. She is known for creating a safe space for Pacific voices to be nurtured and heard.



Brittnee OBrien

MSD national limited service volunteer coordinator, Brittnee O’Brien

Each year Britnee helps 400 young people through the Limited Service Volunteer course, which builds their confidence and motivation as they enter the workforce or training.

She works to get to know the young people so she can find the right employment opportunities for them. She got a young man who was headed for prison onto a course and supported him through to graduation, so he now has very different prospects.

Brittnee builds relationships with employers, encouraging them to give young people a chance. She’s helped place them in the Police, Defence, hospitals, hotels, call centres, construction, security and traffic management roles.

Rochelle Bouterey

Inland Revenue customer compliance specialist, Rochelle Bouterey

Rochelle is committed to ensuring New Zealanders have trust and confidence in our tax system, and works to ensure it is fair, efficient, and effective.

Her investigation into suspected multi-million dollar income suppression by a restaurant chain led to one of the most significant prosecution cases undertaken by IR in the past decade. 

Rochelle displays the highest standards of integrity, and inspires everyone she works with.

Jacqui Karena and Tiana TimoteoMSD case managers Jacqui Karena and Tiana Timoteo Jacqui and Tiana manage the Community Link in Courts service at the Auckland District Court and helped establish the service at the Manukau District Court. 

The service helps people affected by family violence to get the support they need. 

With six decades of frontline service between them, Jacqui and Tiana (who is not a PSA member) bring strong cultural understanding to their work with Tangata Whenua and Tangata Pacifica.

They also provide a weekly clinic servicing the New Zealand Prostitute Collective, working with transgender, takatapui and sex workers. The pair help Auckland’s most vulnerable people to navigate the social support system in a way that takes away fear and uncertainty.

Corrections probation officers Georgina Delamere and Penni GrayCorrections probation officers Georgina Delamere and Penni Gray Georgie and Penni are helping create safer communities on the isolated East Coast, which has historically been difficult for the Department of Corrections to service. 

Each week they travel 240 kilometres from Ōpōtiki to Potaka and back, working with communities, whānau and external stakeholders to develop a “korowai o manaaki” (wrap around support) to people in predominantly small Māori communities.

These women bring the values of kaitiaki, manaaki, rangatira, wairua, and whānau to their everyday practice.

Often working in isolation, they have to be flexible and adaptable and rely on their local networks and relationships to get things done.

MSD assistant service centre manager Firoza ShaikhMSD assistant service centre manager Firoza Shaikh

Earlier this year Firoza supported the Muslim community in Christchurch and her colleagues in the wake of the terror attacks. Her compassion and empathy enabled her team to work in different ways to make sure the people of Christchurch got the support they needed.

Firoza has now returned to her role in Auckland, where she continues to support the victims and families who have moved up there. Her exceptional service in extraordinary circumstances has made a genuine positive difference in the victims’ lives.

Also in this issue:

President's Message

Tēnā koutou e te whānau

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Obituary: Lynn Middleton

PSA’s first female national secretary and equal pay leader

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Working for Free

From November 18 New Zealand women effectively began working for free until the end of the year because of the 11.9% pay gap between men and women.

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Kindly leading the way to Equal Pay

As women began working for free in New Zealand on November 18, the PSA was working hard on a number of fronts to close the gender pay gap.

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Stand Up for Library Workers

Local government library assistants launched a campaign on November 22 to raise awareness of their equal pay claim and the work they do.

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Stark statistics help fight for equal pay and transparency

More than a third of PSA members or 27,291 of you shared your pay information with us in our first union-wide pay survey in September.

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CTU Conference: “We are delivering, but we have so much more to deliver”

The CTU Biennial conference in October was an opportunity to reflect on the significant gains made for working people during the Government’s first two years in power - and to challenge it to go further.

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Fair Pay Agreements will give workers a fairer deal

The PSA and other unions believe Fair Pay Agreements will offer a fairer deal for many of this country’s most vulnerable workers.

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PSAY Hui Inspires Success

Inspirational speeches at this year’s PSA Youth Hui have propelled Elvisa Van Der Leden into a seat at the council table.

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Pasefika Voices on Climate Strike

“We must change our practices of ignorance and neglect”

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“It opens their eyes”: Sector Māngai elected at Hui

There’s a mix of old and new amongst the Sector Māngai elected at Public Sector, DHB and Combined sector hui in August and September.

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Reducing Māori Health Inequities

Appearing before the Māori Affairs Select Committee to speak to the Inquiry into Health Inequities for Māori was “awe-inspiring” for Allan Franks.

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‘It’s important to have Māori and female voices at the table’

From small town Aotearoa to the United Nations – it’s been a big year for one PSA member from Te Puni Kokiri.

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100 Years On - Labour is still not a Commodity

The 100th anniversary of the International Labour Organisation this year is a timely reminder of its continued relevance.

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Your voice, our system

The PSA is hosting regional and online health forums in December to give members another opportunity to have their say in the reshaping of services.

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Fearsome fighter

PSA delegate Kelly Broerse says her colleagues at the Institute of Environmental Science and Research (ESR) in Auckland are used to her showing up at work with black eyes and bruises.

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A lifetime of discovery

Geologist, science communicator and PSA member Hamish Campbell can look back on forty years of “exploration, adventure and discovery” as he retires this year.

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Unity in Diversity

Out@PSA is getting active at Pride celebrations and beyond

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