The following terms and conditions apply to all PSA holiday home bookings to ensure PSA members, their families and friends have an enjoyable holiday.

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1. OCCUPANTS: The PSA holiday homes are available to PSA members and must be booked by PSA members only. The PSA expects that the member that has made the booking is in residence during the period of occupancy.

2. RESPONSIBILITY: The member who made the booking is responsible for compliance with these terms and conditions. The member is also responsible for the cost of any damage or degradation (whether accidental or wilful) and/or any financial loss incurred by PSA as a result of the occupancy.

3. PEAK PERIODS: During peak periods such as school and public holidays, a maximum of 7 nights may be booked by a member in a maximum of one unit.

4. OFF PEAK PERIODS: During off-peak periods there is no limit to the number of nights which may be booked by a member in a maximum of two units.

5. FREQUENCY OF BOOKINGS: Members are able to have a maximum of four future bookings at any time. PSA Plus will monitor this and any additional bookings may be cancelled.

6. CHECK IN AND CHECK OUT TIMES: Check in time is from 2:00 p.m. on the scheduled date of arrival and members must check out of the unit by 10:00 a.m. on the scheduled date of departure. Members are responsible for collecting and returning the key to the lock box or to the key holder.

7. CLEANING: Members are responsible for ensuring that the holiday home they have booked is clean and tidy when they vacate. Any units not left clean and tidy for the next member will incur a cleaning fee. A cleaning service is available in all locations. This service is arranged directly with the caretakers at least 24 hours prior to departure. (The Auckland Apartments are fully serviced so this does condition not apply to bookings at that location)

8. LINEN: Members are required to take their own top and bottom sheets, pillowcases, towels, bathmats, hand towels and tea towels. Failing to do so and sleeping directly on duvets or mattress protectors will incur cleaning costs for the bedding. (The Auckland Apartments are fully serviced so this does condition not apply to bookings at that location)

9. ACCESSIBILE UNITS: The accessible units in Rotorua (Unit 9) and Raumati (Unit 7) are for those members and/or their guests that require units with improved physical accessibility. If a person requiring improved physical accessibility wishes to make a booking in these units any able-bodied members and their guests will be asked to move into another unit for the duration of booking made by the person with these needs.

10. GROUPS: Parties and large gatherings are not permitted under any circumstances. The caretaker reserves the right to ask occupants to leave if this requirement is breached.

11. PUBLIC HEALTH REQUIREMENTS: On-site public health requirements must be followed at all times for the safety of all that come onto our properties.

12. RESPECT: Disrespect shown to any of our caretakers, key holders or other members, family and friends is not tolerated. Noise to be kept to a minimum between the hours of 10:00 p.m. and 8:00 a.m. The caretaker reserves the right to ask occupants to leave if these or other requirements are breached and this may result in restrictions on future use of the homes.

13. SMOKE FREE: Smoking is not permitted at any of the PSA Holiday Homes. Some locations may have designated smoking areas. The caretaker reserves the right to ask occupants to leave if this requirement is breached and a cleaning fee will be charged for the unit.

14. ANIMAL FREE: All PSA holiday homes, buildings and properties are animal-free zones. Any member wishing to bring a working assistance dog (Registered Guide and Hearing Assistance dogs) should contact the PSA to arrange at the time of booking. Pets, livestock or caged birds are not permitted on the properties, including the grounds and/or left in vehicles. Stray animals must not be fed or encouraged at any of our properties. The caretaker reserves the right to ask occupants to leave if these requirements are breached and where applicable a cleaning fee will be charged.

15. OVERCROWDING: Members are not permitted to exceed the specified number of people per unit. To do so is a breach of the fire regulations and unfair to members staying in the other units. The caretaker reserves the right to ask occupants to leave if this requirement is breached.

16. BEHAVIOUR AND SUPERVISION: Members are responsible for the supervision and behaviour of children, guests and family members who may occupy or be visiting the units. Consideration needs to be shown to other members and those in neighbouring units and houses.

17. PERSONAL EFFECTS: PSA takes no responsibility for members’ vehicles and personal effects or those of visitors during the period of occupancy. Every endeavour will be made to return any belongings left in the holiday homes at the member’s expense. Any unclaimed items will be held for 3 months and then given to our chosen charity.

18. DAMAGES AND BREAKAGES: Members must respect all PSA property and report any damage or breakages to the caretaker as soon as possible.

19. EMERGENCY DETAILS: Members are required to comply with the fire alarm and earthquake procedures that are located in each unit. The PSA does not provide civil defence supplies in case of emergency. PSA will provide up to date local emergency contact information on the noticeboards in every unit.

20. SITE CHECKS: Caretakers and PSA management reserve the right to visit the homes at any reasonable time to ensure that the PSA holiday homes are being used per these terms and conditions.

21. BALLOT PERIOD: Due to the demand for the summer school holiday period, we run a ballot/allocation exercise to make the allocation as fair as possible to all members. The ballot closes in August each year. All successful entrants in the previous two ballots will be unable to enter the current year’s ballot, whether they used the booking or cancelled it.

22. PAYMENT POLICY: Payment is required:

a. One month before occupancy if the booking is made more than one month prior to occupancy.
b. At least ten working days before the first day of occupancy if the booking is made less than 30 days prior to occupancy.
c. Immediately for bookings made within ten working days prior to occupancy.

If payment is not made when due, PSA reserves the right to cancel the booking without notice to allow another member’s booking to be confirmed.

23. PAYMENT METHODS: Payments should be made by due date. Payment can be made by:

a. Debit/Credit Card by the emailed link or over the phone
b. Bank Deposit or Internet Transfer to bank account details that are provided.

24. CANCELLATION POLICY:
In the event that notice of cancellation is received less than ten working days before the first day of occupancy a cancellation fee equal to one day’s rental will apply.

A full refund will apply:

a. If a notice of cancellation is received ten working days or more before the first day of occupancy.
b. If the booking is cancelled due to result of a pandemic and its restrictions.

If payment has not been made by the due date the booking will be cancelled for non-payment. This will be noted in the member's details and may affect the ability to make future bookings.

25. COMPLAINT PROCESS: Complaints are to be made in writing by post to: PSA Holiday Homes, P O Box 3817, Wellington 6140; or by email to: plus@psa.org.nz. The PSA has a complaint process. All complaints will be investigated, and a response sent to the member as soon as possible.

26. PSA RIGHTS: The PSA and/or the caretakers reserve the right, without any compensation and/or any reimbursement, to ask members to leave the unit and remove their belongings from the unit immediately if the PSA and/or the caretakers, at their sole discretion, deem that the member has used the unit in an irresponsible or unlawful manner or in a manner that will compromise the safety of, or cause damage and/or harm, to the unit, other members or guests, the caretaker, any other person, or the reputation of the PSA Holiday Homes.

The PSA reserves the right to monitor and manage bookings, cancellations and usage by members. Repetitive breaches of these terms and conditions, cancellations for non-payment, or other activity, which the PSA deems is unacceptable or unfair to other members, may result in the imposition of restrictions on future use of the homes.

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This is not allowed due to the damage it causes to the grass and also the overcrowding and strain on the holiday home facilities.

Yes.

These units belong to you as a member. One way we can keep the cost of these units down is by reducing the cost of servicing the units. Please refer to the check list on the wall in each unit before leaving to see all areas have been addressed.

There is a cleaning service offered at all sites costing $20-$50 per unit. If you require this service please call the relevant caretaker at least 24 hours before departure.

Failure to clean the unit when departing will result in a cleaning bill being sent to you and a possible ban from future use.

Yes, as long as it's not a peak period you can book two units per member. During peak periods, bookings are limited to one unit.

During off-peak periods, you can book anywhere from one night onwards (subject to availability).

During peak-periods, such as school or public holidays, you can book up to a maximum of seven nights.

Yes all our homes have free WIFI. Posters are present in the units with information on how to connect.

No, the PSA holiday homes are smoke-free. You will need to go outside to smoke and use the ashtrays if provided. Please be considerate of other members and move away from the buildings.

All school holidays and public holidays are regarded as peak times. The demand for our homes at these times increases dramatically, and early bookings are advisable.

There are no telephones in any of our units.  

However, there is good cellphone coverage at all our homes and free WIFI.

No. All costs are covered by holiday home income.

To give all members an equal chance in using the PSA holiday homes during the busy summer school holiday period, we run a summer ballot each year.

The summer ballot is run online from May to August.

More information is available on our PSA Summer Ballot page.

Yes, you can now browse availability and make bookings online.  You can also view more information on the individual units in each location.

To browse availability and make bookings, head to the Holiday Home page for the home you are interested in, and scroll down to the booking module.

Our holiday homes can be found across 11 locations, from Mangawhai heads in Northland to Te Anau down South. Prices vary between locations and units, and can be found on the individual pages.

You will be emailed a feedback form 3 days after your stay. You can also complete a feedback form online. We encourage your comments, whether good or bad, to help increase the standard of the homes or better the facilities and service we provide.

Please contact the caretaker as soon as possible while you are staying in the unit. They are only a phone call away and live near to the homes. If it's something not requiring immediate attention on site, you can call PSA holiday homes office during business hours on 0800 10 30 90.

No, no pets are permitted at the PSA holiday homes. Most of all we want to make the stay comfortable for all members who may be using the homes during and after your stay.  Guide dogs are permitted.

In the event that notice of cancellation is received less than ten working days before the first day of occupancy a cancellation fee equal to one day’s rental will apply.

A full refund will apply:

a. If a notice of cancellation is received ten working days or more before the first day of occupancy.
b. If the booking is cancelled due to result of a pandemic and its restrictions.

If payment has not been made by the due date the booking will be cancelled for non-payment. This will be noted in the member's details and may affect the ability to make future bookings.

Once we have received payment you will receive an email which will either contain a key code for the security key box or the address for key pick up.

Yes.

All our homes in the South Island have a cot and highchair provided, while all our North Island homes have them available upon request. Please make sure to request these from PSA holiday homes when making bookings either online or by phone.  

You will need to take your own cot blankets.

Yes, we provide off-street parking for one vehicle per unit. Some units offer additional parking, this information will be available as you book. If you require parking for boats or trailers please contact PSA holiday homes on 0800 10 30 90 or the relevant caretaker to confirm if additional parking is available.

You need to take your own sheets, pillowcases, towels, tea towels, toilet paper and cleaning agents.

Beds, blankets, pillows and duvets are all supplied at the units.

You can:

• book a holiday home online
• email us at holidayhomes@psa.org.nz
• call PSA holiday homes on 0800 10 30 90

All mail, e-mails, and phone calls are cleared by the next working day.

It depends on the time of the year you are looking at booking. For the Summer School Holiday period we run a ballot, which closes in August each year.

All other bookings open 6 months in advance see the following timetable below:

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Peak periods tend to book up three to four months in advance.

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You can make payment either over the phone or online by Visa or MasterCard or by bank transfer into our bank account. All the payment options are provided by email when a booking is made.

You can pay online through SeekomPay either at time of booking or at a later date per our payment policy. Links to SeekomPay are provided on all holiday home emails.

The New Zealand Public Service Association (PSA) credit card information security policy:
The PSA uses the SeekomPay Payment Gateway hosted by Nuvei for its Holiday Home online credit card transactions. Nuvei processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

• The PSA does not have access to your full card number, this credit card payment is secured by SeekomPay.
• SeekomPay uses bank grade security featuring industry standards like 3DS2 and PCI compliance, meaning your payment details are safe & secure.